Terms of Service

Welcome to StartOpX. These Terms of Service (the “Terms”) form a binding legal agreement between you and StartOpX Inc. (“StartOpX”, “we”, “our”, or “us”) governing your access to and use of the StartOpX platform, websites, mobile applications, APIs, and any related products or services (together, the “Service”). By creating an account, accessing, or using the Service, you agree to these Terms and to our Privacy Policy. If you are using the Service on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms, and “you” refers to that entity.

If you do not agree to these Terms, you must not access or use the Service.

1. Eligibility and Accounts

You must be at least 18 years old and able to form a legally binding contract to use StartOpX. To access most features you will need to create an account and verify your email address. You agree to provide accurate, current, and complete information during registration and to keep it up to date.

• You are responsible for all activity that occurs under your account and for keeping your credentials confidential.
• Accounts are for individual use; sharing a single account among multiple people is not permitted unless you are on a team plan that expressly includes those seats.
• Notify us promptly at support@startopx.com if you suspect any unauthorized access.

2. Subscriptions, Billing, and Refunds

StartOpX offers free and paid subscription plans. Current pricing (Basic at US $19.99 per month and Pro at US $49.99 per month, plus any additional plans) is shown on our pricing page and may change from time to time.

• Payment processing. Paid subscriptions are billed in advance through our payment processor, Stripe. By providing payment details you authorize recurring charges to your chosen payment method.
• Auto-renewal. Subscriptions renew automatically at the end of each billing period at the then-current price unless you cancel before the renewal date.
• Failed payments and grace period. If a charge fails, we will attempt to recover payment and notify you. You have a 24-hour grace period during which access to paid features continues. If payment is not recovered within that period, your plan will be downgraded or suspended.
• Upgrades and downgrades. Upgrades take effect immediately and are prorated. Downgrades take effect at the start of the next billing period.
• Cancellation. You may cancel at any time from your account settings. Cancellations stop future renewals; you retain access to paid features until the end of the current billing period.
• Refunds. Except where required by applicable law, all fees are non-refundable. We may, at our discretion, issue partial refunds or credits in exceptional circumstances.
• Taxes. Fees are exclusive of taxes unless stated otherwise. You are responsible for any applicable sales, VAT, GST, or similar taxes.

3. Acceptable Use

You agree not to misuse the Service. Among other things, you must not:

• use the Service for anything illegal, fraudulent, defamatory, obscene, or infringing;
• harass, abuse, stalk, threaten, or otherwise harm any person, or submit content that incites violence or discrimination;
• impersonate any person or misrepresent your identity, qualifications, or affiliation;
• attempt to reverse engineer, decompile, scrape, probe, or circumvent any part of the Service, security, rate limits, or AI controls;
• use the Service or its outputs to develop, train, or improve a competing product or any machine-learning model;
• upload viruses, malware, or material designed to interfere with the Service or other users;
• send unsolicited communications in violation of CAN-SPAM, CASL, GDPR, or any other applicable law using contact details obtained through the Service;
• use the Service in a manner that exceeds reasonable usage for your plan or that degrades performance for other users.

We may investigate suspected violations and take action including content removal, suspension, or termination.

4. Your Content

“Your Content” means the ideas, documents, files, media, prompts, business information, and other materials you submit, upload, or generate through the Service. You retain all ownership rights in Your Content.

You grant StartOpX a worldwide, non-exclusive, royalty-free license to host, store, reproduce, display, process, analyze, and transmit Your Content solely to operate, maintain, secure, and improve the Service and to provide the features you request (such as idea validation, pitch-deck generation, and investor matching). You represent and warrant that you have all rights necessary to submit Your Content and that it does not infringe any third party’s rights or violate any law.

5. AI-Generated Outputs

StartOpX uses artificial-intelligence models (including models provided by Google and other third parties) to generate analyses, recommendations, drafts, and other outputs (“AI Outputs”).

• Nature of AI Outputs. AI Outputs are generated probabilistically, may contain errors or omissions, and may not be unique to you. You are responsible for reviewing and validating AI Outputs before relying on them for any business, legal, financial, or investment decision.
• Your rights in AI Outputs. As between you and StartOpX, and to the extent allowed by law and by our model providers, you own the AI Outputs you generate. Similar or identical AI Outputs may be generated for other users; we make no guarantee of exclusivity.
• Model training. We do not use Your Content to train public or third-party foundation models without your explicit consent. We may use aggregated and de-identified data to operate, evaluate, and improve the Service.

6. Investor Matching and Outreach

StartOpX provides tools that rank investors, draft outreach, and organize your fundraising pipeline. You acknowledge and agree that:

• StartOpX is not a broker-dealer, investment adviser, placement agent, or fiduciary, and does not offer, solicit, or facilitate the sale of securities;
• we do not guarantee introductions, meetings, investments, funding outcomes, or business success of any kind;
• any outreach is sent at your direction, and you are solely responsible for its content and for compliance with applicable anti-spam, privacy, and marketing laws;
• investor data surfaced through the Service is licensed to you for internal use within your own fundraising process and may not be resold, redistributed, or used to train third-party products.

7. Intellectual Property

StartOpX and its licensors own all right, title, and interest in and to the Service, including the underlying software, models, designs, trademarks, logos, and documentation. Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for its intended business purpose. All rights not expressly granted are reserved.

If you submit suggestions, ideas, or feedback about the Service, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use and incorporate that feedback without any obligation to you.

8. Third-Party Services

The Service integrates with third-party products and platforms (for example Stripe, Google Cloud, Firebase, Google AI, email delivery providers, and analytics services). Your use of those services is governed by their own terms and privacy policies. We are not responsible for third-party services and disclaim any liability arising from them.

9. Confidentiality

Non-public information you clearly identify as confidential (including sensitive business details uploaded during idea validation or pitch-deck generation) will be treated with the same degree of care that we use to protect our own confidential information, and never less than a reasonable standard of care. We may still disclose such information where required to operate the Service or comply with law.

10. Disclaimers

THE SERVICE AND ALL AI OUTPUTS ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND QUIET ENJOYMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR THAT AI OUTPUTS WILL BE ACCURATE, COMPLETE, OR RELIABLE.

STARTOPX DOES NOT PROVIDE LEGAL, TAX, ACCOUNTING, INVESTMENT, OR OTHER PROFESSIONAL ADVICE. YOU SHOULD CONSULT APPROPRIATE PROFESSIONALS BEFORE ACTING ON ANY CONTENT GENERATED BY OR RETRIEVED THROUGH THE SERVICE.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, STARTOPX AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, BUSINESS, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO THE SERVICE.

OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU ACTUALLY PAID TO STARTOPX IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM OR (B) US $100.

12. Indemnification

You agree to defend, indemnify, and hold StartOpX and its affiliates harmless from any third-party claims, damages, liabilities, and expenses (including reasonable attorneys’ fees) arising out of (i) your use of the Service, (ii) Your Content, (iii) your violation of these Terms, or (iv) your violation of any law or the rights of a third party.

13. Termination

You may terminate your account at any time from your settings. We may suspend or terminate your access immediately, with or without notice, if we reasonably believe you have violated these Terms, created risk or possible legal exposure for StartOpX, or engaged in fraudulent or abusive conduct.

Upon termination, your right to use the Service ceases. We will provide a reasonable period (typically thirty (30) days, unless prohibited by law) during which you may export Your Content, after which we may delete it in accordance with our Privacy Policy. Sections that by their nature should survive termination will survive (including Sections 4, 7, 9, 10, 11, 12, and 16).

14. Changes to the Service and These Terms

We continuously improve the Service and may add, remove, or modify features at our discretion. We may also update these Terms from time to time. If a change is material we will provide notice by email or in-app before it takes effect. Your continued use of the Service after the effective date of any update constitutes your acceptance of the updated Terms.

15. Governing Law and Disputes

These Terms are governed by the laws of the State of Delaware, USA, without regard to its conflict-of-laws rules. You and StartOpX agree to first attempt to resolve any dispute informally by contacting legal@startopx.com. If informal resolution is unsuccessful, the state and federal courts located in Delaware will have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Service, except that either party may seek injunctive relief in any court of competent jurisdiction to protect its intellectual property.

16. General

• Entire agreement. These Terms (together with the Privacy Policy and any order form or plan you select) constitute the entire agreement between you and StartOpX regarding the Service.
• Severability. If any provision is held unenforceable, the remaining provisions will remain in full force and effect.
• No waiver. Our failure to enforce any right or provision is not a waiver of that right or provision.
• Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
• Force majeure. We are not liable for delays or failures caused by events beyond our reasonable control.

17. Contact

Questions about these Terms? We’re happy to help.

• General support: support@startopx.com
• Legal notices: legal@startopx.com

For our registered mailing address, please email legal@startopx.com.